メニュー

Welcome! ゲストさま

Buyee Customer Care Overview
  • ABOUT Buyee

    We nest Robe are pleased to announce we offer worldwide shipping! Our international customers now have the opportunity to shop our latest collection from over 80 countries around the world at nest Robe online store on Buyee. We have partnered with the company named Buyee, a listed company providing a trusted international e-commerce third-party service, which makes it easy for you living outside Japan to shop nest Robe clothing from where you are. You can browse through the nest Robe online store on Buyee and just add the item(s) you want to purchase to your basket. As per your purchase order upon your request Buyee makes a purchase on your behalf at nest Robe online store for customers living in Japan and also makes your order ready to be shipped internationally to your oversea destination!

    You need to create an account with Buyee for free to use their Global Checkout. The registration requires your credit card information or your Paypal account information.

    (BENEFIT)
    ・Product descriptions can be translated into English, into traditional Chinese and into simplified Chinese by selecting the language of your choice in the page header.
    ・Secure payment in the currency of your choice.
      See payment methods available
    ・Reliable international shipping. 
      See international shipping methods available
    ・Convenient online order tracking.
    ・Multilingual customer service (English, Simplified Chinese, Traditional Chinese and Japanese).

    How Buyee works: In 4 Easy Steps

    • Purchase the item(s)
      of nest Robe by adding them
      to your Buyee basket.
      Buyee asks you for a
      first payment.

    • The items purchased arrive at
      Buyee warehouse and you
      will be informed via
      email and My Page.

    • Buyee makes an arrangement
      for your int"l delivery
      as per your request.
      They also asks you for a
      second (last) payment before shipping.

    • Your package reaches
      you accordingly.
      Enjoy!

  • PAYMENT

    (About Payment)
    Two payments are needed to be made by you before your order is processed properly.
    When you make a purchase order for nest Robe item(s) on Buyee, they will make two charges for processing your order as described below before your package is shipped to your international destination.

    The first charge is made by Buyee for the following:
    Total amount due for your purchase + Service fees (5% of your purchase amount) + Plan fees of your choice (JPY0 up to JPY500)
    * "Free of 5% service fee charge promotions" available from time to time.

    The second (last) charge is made by Buyee for the following:
    Domestic shipping fees + International shipping fees + Optional service fees (if applicable)
    * FREE domestic shipping for a purchase of nest Robe clothing over JPY10,000 per order.
    * Domestic shipping fees: shipping fees from the nest Robe warehouse to the Buyee warehouse, both located in Japan.
    * International shipping fees: shipping fees from the Buyee warehouse to your destination oversea.

    About domestic shipping fees
    About international shipping rates
    About optional services


    (Payment Types Supported By Byuee)
    Currently, Buyee supports PayPal, Visa, MasterCard, JCB, Alipay and UnionPay (credit cards).

    (Currencies Supported By Buyee)
    Currently, Buyee supports billing in multi currencies. A kind of currency in which you make payments is determined by your payment information updated with Buyee, which enables you to pay in your local currency.
    The order total is calculated at the exchange rate set by the market and displayed in your local currency at the time of checkout.

  • INTERNATIONAL SHIPPING

    International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country.
    You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

    International Shipping Rates
    * " Shipment discount promotions" available from time to time.
    International Shipping Methods and Delivery Time
    A Complete List of Destination Countries
    Convenience Store Pick-Up (Taiwan Only)

  • SERVICE OPTIONS AND FEES

    package consolidation service, 集中包裝服務, 集中包装服务
    protective packaging service, 安全包裝服務, 安全包装服务
    special packaging service, 特殊包裝服務(自動適用), 特殊包装服务(自动适用)
    convenience store pick-up service (Taiwan Only), 便利商店取貨服務 (台灣限定!24小時隨時可以取貨) , 便利店提货服务 (台湾限定!可24小时随时提货)

  • Buyee CUSTOMER SUPPORT

    Contact Buyee via email
    諮詢 在此聯繫Buyee
    谘询 在此联系Buyee

    Please note that product availability on Buyee is periodically updated once a day in the morning Japan Standard Time and it may therefore be subject to change at the time of your purchase.

    New to Buyee?
    Please create an account with Buyee to shop nest Robe collection on Buyee.
    The registration requires your credit card information or your Paypal account information. Thank you!

    Go to a nest Robe online store on Buyee

TOP